Customer Testimonials
Due to an accident in which my vehicle was a total loss, I found myself in need of a quality vehicle in short time. My salesperson, Mia Wright , was attentive to my needs and very understanding of my situation. Within 3 days of my wreck, many quality vehicles were test driven, and the perfect vehicle was found for me. My finance manager, Robert Douglas, arranged financing with multiple options. The entire experience was the best I've ever encountered. Thank you for everything!
I want to thank West Herr for stepping up during what has been a very negative car buying experience with another dealer. Not only did West Herr work with me to fix a vehicle I purchased elsewhere, they did everything possible to make sure I was never left without transportation.
I’ve purchased my last two vehicles directly from West Herr and have always had excellent service. Unfortunately, this time I went out of town to another dealership, and the car turned out to be a bad purchase — so bad that it qualifies under federal lemon law protections.
Through all ... Read More DealerRater - Sep 30, 2025
I had a great experience buying a new car from Amherst Ford. Everyone from the dealership was great. My salesperson Jamie was easy to work with and very knowledgeable. I will definitely come back the next time I’m looking to buy another vehicle.
Place is terrible! Worst customer service I’ve come across. Poor communication through the entire service process.
Cant believe the highway robbery of this place. If I get quoted for a repair, I should not come back to a $450 difference form what I was told Id have to pay….with no explanation for why it was raised. When asked the explanation was the same. Not the first time Ive had a sour experience here, but its the worst one. And the last. Do not go here please.
This was my first new car purchase so I was not sure what to expect. After my experience here if I ever need to buy a car again I will deffinitely come back to West Herr. The staff at West Herr went above and beyond to walk me through the process, get me a very fair price, and answer all of my questions in an honest and straightforward way. I want to shout out the staff I worked with for their excellent customer service: Josh Ellis, Michael Monforte, Matthew Farina, Jamie, Ross Allen, and all of the other staff who ... Read More DealerRater - Dec 8, 2023
Been dealing with West Herr for over 30 years. Always an excellent buying and service experience with them.
Excellent service was very pleased with my purchase and contract with the dealership. Dan listened to me and answered all my questions. I will defiantly recommend West Herr Lincoln to anyone looking for a new car.
I received and email from this dealership announcing Great News: they now have a shuttle service to take you home while you wait for a repair. So I call for an appointment for a warranty recall repair. I schedule the repair and arrive at the dealership at my assigned time. I am then informed that it is an hour and a half wait for a shuttle. Not really a convenient service.
Patrick Adalberts only wanted to sell vehicles that were on the internet to the local area people.
I called today to try and set an appointment for a inspection and check to see if I had a recall notice I missed. After being transferred around and put on hold I finally was told someone would help me, but then I got hung up on. One person even told me is what rush hour. Not sure exactly what that means. I hope someone listens to the call I was told was taped for quality assurance. Time to call another Ford dealer.
I’ve been leasing cars with West Herr Amherst for at least 15 years. Both sales and service departments have always been professional, kind and courteous. They go above and beyond to meet and exceed needs.
Highly Customer Focused and attentive. Personable and friendly. They listen and strive to meet the needs of their clients. Their attention to detail is second to none. From the greeter to the salesperson to the business manager to their ownership they are with you every step of the way. A special thank you to our Salesperson Joseph Haas who made our purchase an extraordinary experience.
Always treated with respect and courtesy - I won't go anywhere else in New York for purchase or service
Jack, with Williamsville Fire Department, just wanted to thank Craig and his service team for the quick and kind service and getting me in and out-thanks
Hi This is Linda Pearson! The Manager Frank did an excellent job for me these past few days! He has helped me out tremendously! All the staff are friendly and always willing to help! I will probably trade my car in next Spring! I love West Herr! God Bless the Staff! Linda Pearson
I purchased a 2016 xts in March I was told my interest rate was going to be a 10.0. But due to me having a thin file for credit on a Saturday when most of the paperwork signed. Come back Monday 2 days later, to be told my interest rate now 12.1 I was very upset had found a car I liked and everything 90% completed. I ask finance why they change score due to thin file etc credit score @ the time 730s I complained to the actual dealer which told me and insisted that I will get the best deal with finance thru them ... Read More DealerRater - Aug 24, 2021
Lifetime customer no more!!! I went in to discuss turning my lease in and look at new vehicles, I was right off the bat made to feel as if I was not good enough and told that maybe I should take some things off my “wish list” which mind you was everything that I have in my current vehicle so I wanted to have it all in my next one and wanted to look at seeing about the price either being the same or less which would have been great!!! But instead I was told that it wasn’t possible ... Read More DealerRater - Feb 6, 2020
We walked into westherr with every intention to lease. Salesperson came back with lease numbers of 380 a month with 0 down.. Seemed a bit hi, so we left. Did some research, then went to a smaller dealership. We got 265 a month with 500 down.. for the same lease terms (3 year 13.5k per year)! This is my 2nd bad attempted purchase experience with westherr.. I will not give them a 3rd chance. I don't mind people making money.. But don't make all your money on me! That sales manager giving the salesperson the numbers lost a sale that night and a ... Read More DealerRater - Dec 12, 2019
Bought a $16,000 car from this dealer. It didn't even last 3 years. When I brought it to them to be fixed because I have an extended warranty, they told me they couldn't figure out what was wrong with it. It was constantly not starting, I was getting stranded in the middle of winter with young children. Brought it back and forth to them for 5 months. They wouldn't fix it, said if they can't diagnose it they can't fix it or use my warranty. They told me the only option was to buy another car from them. ... Read More DealerRater - Mar 22, 2019
I was looking to lease again. Had the price and the payment from the Ford Website for the exact vehicle. Somehow the payment West Herr calculated was about $50 more a month, that they couldn't explain. All they would say was taxes and fees,no details. The sales manager acted like I stupid for saying it didn't add up. Finally I walked out. I later get a text from the salesperson saying they had miscalculated in the amount of about $30, and claimed the Ford Website price I had printed out was somehow wrong to account for tho other $20.
Leased a car in May and had a flat. Couldn't get a service appointment for a week. When I showed up they announced after waiting 50 minutes they didn't have the tire in stock but did in Hamburg. Was going to be at least 2 more hours. I asked why they didn't get the tire in stock since I was coming in and all I got was dumb looks. Left and went to Dunn Tire. Done in less than an hour. After the poor leasing experience I'm do e with West Herr.
I had a situation with my power steering with my 2011 Ford Escape, called West Herr and was seen the next day. Craig explained the details of the repairs. Later that day the check engine light came on and I called and was seen the next day. The repairs were done in an expeditious manner and once again Crag went over the invoice in regard to the repairs. West Herr was respectful, courteous, patient and knowledgeable. Would highly recommend to others. Craig is an integral part of the West Herr.
Today I needed an emergency service appt ...power window wd not go up...snowing, and bitter cold....to say that the service dept was great is an understatement. They were amazing! So responsive..the waiting area is comfortable, the staff were polite, and I was driving home with my window up before I knew it! Thank you! This is a quality customer oriented dealership. When I bought my Fusion this summer I was impressed with the professionalism. It was hassle free and the salesman (Dave Gasz) was so helpful that it ended up being a stress free experience.
Got my car there but everytime I try to schedule service or even an oil change the appointments are never available - went to another Ford dealership for my service going forward.
Vehicle was NOT inspected prior to My Purchase. Failed prior to day fo pick up..had to wait.. After driving a few days and washing Vehicle.. The Vehicle had a Serious pull tp the Right.. and it appeared that the Vehicle was in a accident as there was a Crack in the front right bumper , and Scuff as well . Along with that the wheel well screw was pulled out from the front fender.. Took it in for repair as it was 5 days old from purchase.. Only the front tires were swapped because it was to be believed to be a ... Read More DealerRater - Feb 21, 2013
I Don't like dealers in general, but this time I was treated well. I was not lied to and they gave me fair trade. They beat out Paddock my regular dealer by 4+ grand more for my trade. I am now a Ford guy. This dealer did not push me to buy extras and understood that I am not wealthy. Richard Ball was pleasant to deal with and worked with me so I could leave with the deal I was looking for. This is the first completely satisfied review I have ever written. To make the deal happen they even ... Read More DealerRater - Jun 15, 2012
My air conditioning unit was blowing hot air on my 2011 explorer. This was an issue on my 2008 explorer also however the problem was corrected the same day. On this visit I was placed on hold for 7min 48sec to make an appointment. Once someone got back on the line they asked why was I calling. After a few back and forth on available dates I was told to come in and I'll get a rental. I arrive and the service coordinator was too busy to check me in. I was then taken to a rental place on Sheridan Drive. ... Read More DealerRater - Aug 6, 2011
What a wonderful experience I had at West Herr Ford in Getzville. Who knew I could still have a year left on the Fusion lease and end up driving home a beautiful Mustang while getting out of the lease? I didn't think it was possible but I thought I would check it out anyway.
I am a West Herr customer for life. From my ZX2, to the Escape then the Fusion and now the Mustang! My husband loves his leased Escape from West Herr also.
Thanks to Steve in finance and of course Mike Shackelford for making car buying ... Read More DealerRater - Jun 13, 2010
I delt with Mike Wilkonson as he is very honest and will help you find the vehicle that is for you. I purchased a 2011 Ford f-350 Super Duty pick up. Mike was very helpful in getting me the financing needed. He also was a great deal of help with my trade.
Scott was very effective finding the car I wanted. He was very professional, and helpful. He is a asset to your company, I would recommend him to anyone I know who is looking to purchase a car. His tour of my new car was great, and even though I will be using the books that came with my car, he gave me a leg up. I love the car and look forward to having it serviced at your facility/
About 1.5 years ago, I needed to purchase a larger SUV to meet the demands of my growing family. Scott Marcus provided me with an array of options to choose from. I selected a Ford Explorer- which I cannot rave enough about! Scott provided such great service, that my husband went back and purchased a Honda Ridgeline from Scott shortly thereafter. Thanks Scott and keep up the great work!
The dealership experience was pleasant and provided me with the tools I needed to do a reasonable compare with the competition. Scott Marcus was excellent. Attentive and willing to spend a great deal of time. After the deal was made my every need was satisfied quickly and efficiently. I would recommend this dealship and Scott Marcus to anyone interested in purchasing a really great car. I love my Escape.
If anyone in my family needs an automobile, we know where to go and who to see. That would be John Alquist from West Herr in Getzville. John and the rest of the employees are professional, courteous and willing to bend over backwards to serve our needs. We've leased and purchased several automobiles from this West Herr location and will continue to do so in the future, and will be happy to recommend John Alquist and your dealership to anyone that happens to be in the market for a new or used automobile.
Walking into West Herr as a 22 year-old girl, I was expected to be ignored, as I was at most dealerships. Immediately upon walking into West Herr Ford of Amherst, I was greeted by the General Manager, Ryan Garrigan. He set me up with Chuck Salzwimmer, who showed me the car I was interested in. He was very knowledgeable about the vehicle and answered all of the questions that I had, no matter how specific they were. At no point during the entire process did I feel pressured or annoyed. I knew that buying my car was my choice to make, ... Read More DealerRater - Apr 29, 2010
Great service, great employee's! I have driven two trucks off the lot from this location. First one was a lease, second one I purchased. Michael Shackelford seen me through both of them. Mike gave me the respect of space while I was looking, other dealers I checked out would not leave my side. Michael is to the point, direct, and a great salesman. I have and will continue to recommend Michael and West Herr Ford to everyone!
I had a terrible experience at another local dealer. I was a little nervous about buying a car after that. West-Herr is professional, understanding, fun...(yes I said FUN!) My salesman was not pushy AT ALL!! But most of all....they listened to what I was saying...did not turn to my husband and talk around me. I will return to them for the next vehicle.
This is the greatest dealership in the area, and we loved our salesman, Marty Shackelford. He was very helpful and knew just what we were looking for. Would definately shop there again, and can't wait to shop for another Taurus.This is the first Ford we have ever owned and we love it! We'll be back next spring!!
This is my second time getting a car at this dealership. My first was a lease. This time it turned out that I purchased my car. I can't say enough about the people that help you with the process from the time you walk in until you sign. It's not a dreaded process, it's very comfortable, you almost feel like family. My prior salesman had retired and I was a little apprehensive about dealing with a new person.
I was taken care of by Scott Marcus and couldn't be more pleased with the way he handled ... Read More DealerRater - Apr 21, 2010
i went a few other ford dealerships and i could not get any sales person to help. i went to westherr ford amherst and talk to marty. marty took his time to make sure that i was happy with my 2008 ford f250. i would recommend westherr ford amherst and marty shackelford.
Scott Marcus did a great job. I am geting over 40mpg on my new Ford Fusion Hybrid. The service has been great. I am looking forard to doing busienss again with Scott at West Herr. The 2011 Frod Fiesta has been getting gfreat revies. I will test driving the first one that comes into the dealership. The reviews state the car can get up to 40m,pg on the highway.
